Refunds

No reply, no charge

Every VIP has a reply deadline of 1, 3 or 7 days, shown before you pay. If the deadline passes without a reply, we refund the full amount to your card automatically. You don't need to ask.

Once per message, a VIP who needs a little more time can extend the deadline by 2 days. We email you the new date straight away, and the same rule applies: no reply by then means a full refund. Priority replies can't be extended.

Priority replies

If you paid extra for a priority reply and the VIP doesn't answer within 24 hours, we refund everything you paid, including the priority charge, automatically.

Memberships

A membership is billed every month until you cancel, which you can do any time in My messages; it then runs to the end of the month you've paid for. Each month adds the VIP's set number of messages, and unused ones carry over while you're a member. If the VIP doesn't reply to a member message in time, you get that message back to use again. Monthly payments themselves aren't refunded.

Once a VIP has replied

A reply completes the message, so it isn't refundable. If a reply is empty, abusive or clearly unrelated to what you asked, contact us within 14 days and we'll review it and refund you if it falls short.

Tips

Tips are an optional thank-you you send after reading a reply. They go to the VIP straight away, so they aren't refundable unless a payment was made in error. Contact us within 14 days if that happens.

Unfinished payments

If you leave Stripe's checkout before paying, you aren't charged and your message isn't sent.

When you'll see the money

Refunds go back to the card you paid with. Most banks show them within 5 to 10 business days.

Contact

Questions about a payment? Email hello@myinnercircle.vip.